Options. I'm sure they would have charged me if I was out when they arrived. Networking and WiFi. |. Fibre to the home - not actually me, btw. We would like to show you a description here but the site won’t allow us. Return Old Kit - Virgin Media Community - 5285247. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Security matters. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. hi. Options. The webpage usually list which items need returning, however it doesn't at present. If you can set up using a Self-Install pack, but choose to use an engineer for. Up to 3 WiFi Pods if needed. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. Virgin Mobile. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Steveiow. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. We would like to show you a description here but the site won’t allow us. Alternatively, visit virg. After canceling your service, you need to return the Virgin media kit. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. On our wavelength In. Hi Yicheng, Thanks for coming back to me on this one. 3 weeks ago. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Please can you confirm that the £40 c. Have been told that some customers have been charged when not returning equipment, however. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. It's an outstanding balance and will just go through the collections process. No, you can keep using the same phone you’ve always used. You might find a local Collect Plus. All our services will be set up so, once you’re in your. At least 30Mbps download speeds in every room or £100 one-off credit. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. For my surprise, in the package of the hub 5, was another package to return the hub 4. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Step 4. We don't send confirmation of your request to cancel. That’s because while you're with us, you rent your kit, rather than own it. Options. 2% on a yearly basis, driven by fixed and mobile service price rises. Hi. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. The first thing you notice is how small the Stream box is. The tracking on Yodel says its still en-route. . They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. H. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. We would like to show you a description here but the site won’t allow us. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. Many thanks - 534135327. but the box the tv360 and hub4 came in, you use to return the old kit. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 34 and that this would be taken by direct debit. I terminated my Virgin Media service a few weeks ago. I've been asked to return my previous Stream box after cancelling then reactivating the service. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. . 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. If we need to send you some new equipment or book an engineer. . If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. If you have trouble, do a DSAR request of the recording (held up to 6 months). Returning Virgin Media equipment. couldn't see where best to post this. A power adaptor to plug into the Stream box and a power socket at the wall. Browse Virgin Media Virgin Media Community. Return Valérie for free with Canada Post. Back a step. Virgin Media; My Virgin Media; Shop; Help;. . My Virgin Media. Sami93. 2. You can get in touch with the team on 0800 952 2302. We would like to show you a description here but the site won’t allow us. This promotion means you won’t pay the usual setup fee of £35. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Keep getting emails from virgin asking me to return old kit. All VM Shops in London have been closed (I wrongly thought i coul. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Browse Virgin Media Virgin Media Community. An Ethernet cable – The. i. Step by step guide to installing your Virgin Media broadband and Hub 3. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Virgin Media Staff Options. 00 am this morning I get a text and email asking me to please return unused equipment. Help returning Virgin media kit. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. how to return your old kit. 3. As subject. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Please DM me and deal with this properly. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. You have arranged to pick up your equipment on three occasions. There was no label in the box but searches revealed that I could recycle via. is legally binding, which means that we are making promises to each other about the . . your Boosters are paired. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. It's at least 7 years old! We would love. day. Stream from Virgin Media. Virgin Media;. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. To return your equipment, simply click the link and follow the instructions. on 26-03-2023 08:51. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Only kit that supports HDCP 2. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Available with M50 broadband or faster. . Joining in. 0 once you have your Quickstart box. This model should not be allowed, or at least there should be a way to connect to a VM. In which terminal I have to put the silver cap. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Tuning in. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. So I can help, I will send you an invite into a private,. The new fibre phone line is designed to work with the same phones as the old copper line. Return Valérie for free with Canada Post. 0 Kudos. I have today 11th feb had the same original email we need to collect your kit. on 28-11-2022 15:15. Account - Mobile. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. The clerk will print the return label and process your return. Thank you in. Switched On Families. None of the links (book a date, contact us) work in the email. Make sure to take our kit with you when you move. Virgin Broadband Box attached to house. You can also email [email protected] would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Hi mikeratkins, thanks for posting and welcome to our community. We would like to show you a description here but the site won’t allow us. services. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. Each return kit is associated with specific equipment. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. however, I have a splitter with 4 connection. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. You can find loads of helpful information on. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Update: Steve the virgin media guy came today and took the router. Also you might struggle TV wise. so trying to explain anything to a human is. Hi, Apparently I'm only being sent a box to return my router. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. QuickStart, set up and connections. 6. We would like to show you a description here but the site won’t allow us. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 3. We would like to return it but we didn't a return box and now we are unsure what to do with it. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. Browse Virgin Media Virgin Media. in the box it gives you a returns label to post the old kit back. I guess the first lady I talked to misinterpreted it. Help with a refund for a bereaved account. Labels: My Account; hub 3. . Available with M50 broadband or faster. Existing Virgin Media customers will have to pay a fee in order. Tuning in. It is important that you read and understand the full terms and. Virgin Media;. The kit was collected and I received email confirmation of the collection. I have just received my returns packaging but I'm out of the country until mid December. My Virgin Media App. 12K; 225; 463; Natalie_L. 28 December 2011 at 1:11PM. Although this question has appeared before the answers vary and I need definitive advice. Changes to Virgin Media prices 2023. So why should I not recyle them instead ??? (not a serious question, but I am interes. Remember. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Virgin Phone Switchover. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. 554bn, inching up 0. Am a little weary that if we recycle the kit that we might get billed for not returning it. we cancel our virgin media account after 18 months as we did not have good broadband speeds. QuickStart, set up and connections. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. HD kit and some older 4K Ultra HD kit only supports older versions. Tivo. The contract was for 12 months and at the end of the contract I cancelled it. we provide and how you are permitted to use those . The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. We would like to show you a description here but the site won’t allow us. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Virgin Media want their box back - i dont have it. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. It's at least 7 years old! We would love. Browse Virgin Media Virgin Media Community. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Manage Your Account. Just joined. hello007007 Posts: 149 Forumite. We would like to show you a description here but the site won’t allow us. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. we never really used the tv box and I throw it away many months ago. We would like to show you a description here but the site won’t allow us. SIM toolkit - Virgin Media Community - 5245119. I cancel my subscription during the cool off period even before the kit arrived. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. The new fibre phone line is designed to work with the same phones as the old copper line. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Claim up to three (if needed) with our WiFi guarantee. I'm sick of waiting for these to be collected and they are gathering dust. Account - Mobile. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. c. It has been very poorly attached and has caused damage. Everything you need is posted to you. Step by step guide to installing your Virgin Media broadband and Hub 3. If you have any further queries or questions, please let us know. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. byrnesv. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Excludes broadband faults and broadband network outages. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. If you can get Quickstart, you can choose one of two delivery options. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Stream from Virgin Media. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. However, despite my attempt to request for the return kit to be deli. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. If you need any help, please don't hesitate to let us know. We would like to show you a description here but the site won’t allow us. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. If we decide to do this, we'll let you know. in the box it gives. No setup fee. Virgin Media Help - Get help, tips and advice to m. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Virgin Media Forums Agent Carley 0 Kudos Reply. isn't big enough to take th. I had previously informed a virgin staff member about this via webchat but I still keep. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If we don’t get the requested kit back,. for the parcel you sent back? This is your proof that you sent it. A large Virgin box has been attached to the outside wall my house without my permission. Phone. Virgin collected my equipment early last year. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. super hub. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. away the old kit when they come round to do the upgrade. away the old kit when they come round to do the upgrade. Turn on and get connected. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. . Go to solution. Existing Virgin Media customers will have to pay a fee in order. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Forum Team 10 Views Message 2 of 2 Flag for a. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Phone. Alternatively, visit virg. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. SpeedReturning your Virgin Media kit VirginMedia. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I'm sorry to hear there is some confusion with your return kit. Over the last year we’ve managed the collection and return of more than 2. After that it is up to VM and its contractors to ensure the kit is returned. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you don't pay that bill then it's just like any other bill from any other company. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Solved: My VM account ended on 31st March. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. 3 hours ago. Once we cancel we got a letter asking us to. . Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. They have just told me to take it to a recycling centre. I left Virgin months ago and have arranged for my equipment to be collected. . Phone. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. At least 30Mbps download speeds in every room or £100 one-off credit. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. I guess the first lady I talked to misinterpreted it. My Virgin Media App. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. We would like to show you a description here but the site won’t allow us. Returning. This includes: The Stream box. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Options. We would like to show you a description here but the site won’t allow us. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. That’s because while you're with us, you rent your kit, rather than own it. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. SpeedWe would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. . Don’t plug the power cable into a plug socket yet. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Get the Hub ready by connecting the wires. Manage Your Account. We would like to show you a description here but the site won’t allow us. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Options. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam.